Responsible Gambling at Wildz Casino New Zealand
At Wildz Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Wildz Casino operates under strict licensing requirements and adheres to responsible gambling standards applicable to New Zealand players. We take our duty of care seriously and continuously invest in player protection measures to ensure that gambling remains a positive experience.
We are committed to:
- Preventing underage gambling
- Providing transparent information about odds and game mechanics
- Offering tools that help players manage their gambling activity
- Training our support team to identify and assist players showing signs of problem gambling
- Cooperating with recognised responsible gambling organisations in New Zealand
Know the Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or income. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Gamble to escape stress, anxiety, or depression
- Chase losses by continuing to gamble after losing money
- Lie to friends or family about your gambling habits
- Neglect work, family, or personal responsibilities due to gambling
- Feel restless or irritable when trying to cut back or stop gambling
- Borrow money or sell possessions to fund gambling
If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional support.
Responsible Gambling Tools at Wildz Casino
We provide a range of tools to help you stay in control of your gambling. All tools can be accessed through your account settings or by contacting our support team.
Deposit Limits
You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Limits take effect immediately when reduced and can be increased only after a 7-day cooling-off period.
Loss Limits
Set a maximum amount you are willing to lose within a defined time period. Once your loss limit is reached, you will be unable to place further bets until the period resets.
Session Time Limits
You can set a limit on how long you play in a single session. When your session time is reached, you will receive a notification and be logged out automatically.
Reality Checks
Enable regular pop-up reminders that show how long you have been playing and how much you have wagered. These reminders help you stay aware of your gambling activity in real time.
Cooling-Off Period
If you feel you need a short break from gambling, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you believe your gambling is becoming harmful, you can self-exclude from Wildz Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended (for temporary exclusions).
To activate self-exclusion, please contact our support team at [email protected] or use the live chat available 24/7 on our website.
Account Closure
You may close your account at any time by contacting our customer support team. If you close your account for responsible gambling reasons, please inform us so we can apply the appropriate protections.
Protecting Minors
Wildz Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.
If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools are available to help:
- Net Nanny — parental control and content filtering software
- CYBERsitter — internet filtering for families
- GamBlock — software that blocks access to gambling websites
Support Organisations in New Zealand
If you or someone you know is struggling with gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:
Problem Gambling Foundation of New Zealand
The Problem Gambling Foundation provides free counselling, support, and resources for people affected by gambling harm.
- Website: www.pgf.nz
- Helpline: 0800 664 262 (available 24/7)
Gambling Helpline New Zealand
A free, confidential helpline offering support for gamblers and their families.
- Website: www.gamblinghelpline.co.nz
- Phone: 0800 654 655 (available 24/7)
- Text: 8006
Lifeline New Zealand
Lifeline provides crisis support and mental health assistance for New Zealanders.
- Website: www.lifeline.org.nz
- Phone: 0800 543 354 (available 24/7)
Gamblers Anonymous New Zealand
A fellowship of men and women who share their experience, strength, and hope to help others recover from gambling problems.
- Website: www.gamblersanonymous.org.nz
Self-Assessment
Not sure if your gambling is becoming a problem? Take a free, anonymous self-assessment test provided by the Problem Gambling Foundation of New Zealand:
Tips for Gambling Responsibly
We encourage all our players to follow these guidelines to keep gambling fun and within healthy boundaries:
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks and set time limits for your sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Contact Us
If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the player protection features, please do not hesitate to contact our dedicated support team:
- Email: [email protected]
- Live Chat: Available 24/7 on the Wildz Casino website
Our support team is trained to handle responsible gambling enquiries with sensitivity and confidentiality. We are here to help.
Last updated: June 2026
